Why Can’t iPhone / AT&T Support UMA?

by Shannon Wagner on April 7, 2010

in Geek-in-Law,Technology

If you got here via a Google search, then you may prefer to read one of the following articles instead:
* Analysis: iPhone and the emergence of convergence
* Which way: Femtocells or UMA?
* Could UMA be the iPhone’s “one more thing”?
:-) Cheers..

It’s a service that few people seem to know about. When I bought my first T-Mobile Blackberry a few years ago, I was delighted and surprised to see that I was able to use the phone’s WiFi capability to make a FREE phone call over WiFi, whenever I was able to access a WiFi network. It made sense – after all, Internet access is available very readily in most places I ever am, so why not offload the bandwidth of cell phone calls from cell towers over to the much larger pipes of hardwired Internet connections, via WiFi.

The technology is called UMA. It’s been available on T-Mobile smart phones since 2007, I believe. You know, since back in the Stone Age, before multi-touch touch screens were even imagined. ;-)

If you’ve ever owned, or known someone who has owned, an iPhone, you probably know that a common customer complaint is that the AT&T cell network (which, I believe, is the only one that your iPhone can use) just does not support the needs of its customers. To add insult to difficulty, AT&T does not support UMA, and even blocks a kludgy work-around – Skype. Bizarro, but I guess it works for them. :-(

In today’s New York Times business section, there’s an article which talks about a fascinating new technology that is sure to sky-rocket in the coming years. [sarcasm] An amazing way to connect your iPhone to your home WiFi connection [sarcasm] so that, for example, you can still make cell phone calls at home if AT&T does not provide cell coverage at your home.

UMA? No.

Instead, the article describes expensive little devices that you can buy and install in your home, to add the same feature that T-Mobile’s smart phones have included for several years – the ability to make a cell phone call over your existing WiFi connection.

Free calls over that expensive little device? No.

Instead, you pay for those calls – again, different from T-Mobile’s standard set of features.

But it’s actually a MiFi, right? So it allows me to take my cell connection anywhere? No. This is not MiFi we’re talking about. MiFi is completely different. This is called a “Mini-Tower” or a “femtocell”. Verizon apparently also offers them, for about $250. We’re talking here about just getting your d*rned iPhone to work in places where even a MiFi would not work. Besides, even if you added a Verizon MiFi device (not the Verizon “femtocell”) and were able to thereby bring a cell connection to your AT&T dead spot, without T-Mobile’s UMA or the expensive little femtocell, your iPhone is still talkless.

I know technology is complicated, and large network deployment and maintenance is costly. But unless consumers demand better features from their various connectivity providers, those better features may never come.

Oh, and why is it exactly that you can’t just hook-up an iPhone with T-Mobile service? There a reason for that??

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  • http://twitter.com/cell_phonepro cell_phonepro

    Why Can’t iPhone / AT&T Support UMA?: [sarcasm] An amazing way to connect your iPhone to your home WiFi connection… http://bit.ly/c4UIE0

    This comment was originally posted on Twitter

  • http://twitter.com/mitchsurp Mitch Surprenant

    This is exactly why I'll be sticking with T-Mobile for years to come. My several-year-old BlackBerry 8120 can do UMA calls, and my friends with iPhones are amazed that when we go to a concert venue (or some such) where they get no bars or terrible signal, I'm still allowed to make crystal-clear calls, texts, MMS and full internet using the venue's free Wi-Fi.

    I recently went shopping around for a new contract, and none of the other major carriers (Sprint, Verizon, US Cellular or AT&T) nor the smaller carriers in the area (nTelos) offer the feature, and none of the reps I talked to even knew what it was.

    Any other GSM carrier could KILL using UMA, ESPECIALLY the iPhone. I hope T-Mobile never drops this feature of their high-end AND low-end phones (works on T-Mo's wifi Samsung line of phones). As long as they keep it and are the only ones who offer it, I will be a lifelong T-Mobile customer.

  • http://www.iqwirty.net Shannon Wagner

    Thanks for the comment, Mitch. I just read your great post on the same topic over at your blog.

    I've never been a real heavy cell phone user. For years, I refused to use the darned things, because all they did was give me the ability to make lower quality phone calls than I could make from home. But once the “smart” phones became widespread, the features I really wanted made these newer phones attractive.

    But in my dabblings over the years, I do remember T-Mobile as always offering just a little bit more than the others – they always struck me as the more innovative company. Maybe I'm just being sentimentalized by my love for UMA, but that's how I remember it..

    And.. T-Mobile's online chat support totally rocks! Every time I've used it I've gotten a prompt and completely helpful resolution. The one time I sort of did not, the chat agent surprised me by offering to call me – 30 seconds later I was on a phone conversation with her and she resolved the problem. I don't know any other company that is able to seamlessly switch support communication channels like that, but I guess it's to be expected of a company that supports such a cool technology as UMA!

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