Gotta Care

The Fine Print of Partner Privacy Policy

July 29, 2010

Opt-in / Opt-out – I can’t keep them straight. I think opt-in is the one I prefer, since it means the vendor won’t send me junk mail unless I ask for it? Maybe it’s the other way? Any direct mail marketers out there who can authoritatively answer? I tried to Google it, but when I [...]

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Customer Service Coals

March 31, 2010

Staples is one of my darlings. Seriously. To me, browsing the aisles of a Staples retail location is better than shopping at Home Depot (actually, I tend to prefer Lowes over Home Depot, for no particular reason). Disclaimer: I’m not just saying this because I’m both a shareholder and an affiliate of Staples. I really, [...]

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When a Third-Party Feels like a Fourth-Party

March 29, 2010

In yesterday’s post, I gave the long rambling story of my first excursion into a retail store’s product protection plan – the Furniture Protection Plan sold at my local Staples store. I know we deal with third-parties all the time in consumer business transactions. I guess my first experiences may have been back in college, [...]

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The Most Interesting $10 I Spent This Week

March 28, 2010

I’ve always had an uneasy relationship with service plans on products I buy in stores. Fact is, I’ve always had an uneasy relationship with any kind of one-off insurance – you know.. the kind that you pay something into, and it may or may not ever actually cover something that actually happens at some point [...]

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Some Questions About Amazon Returns and Warranties

March 24, 2010

Amazon, arguably the World’s Best Retailer, has gained my trust in lots of ways. So that makes me depend on them more. Which means the trust is becoming increasingly important to me, daily. The company’s policy and statements regarding returns and warranties are sufficiently vague that I recently decided to seek some clarification. First, by [...]

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Riding the Large Organization Policy Merry-Go-Round

February 23, 2010

I understand the reasons these things happen. It is hard to provide customer service for huge groups of customers, if you are a large organization. But at a certain point, it seems like the customer always gets on the merry-go-round, where previous conversations get a little forgotten about, or policies get reiterated, even after the [...]

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