Public Etiquette

Nothing Worse than Ear-Phone Racket

April 6, 2010

I think that’s what she said, although it sort of sounded like: There’s nothing worse than ear-phone rattle. Either way, I think today I met the only other person on my five months of NJ Transit train commuting to Manhattan who seems to also care about the (ahem!) “ambient noise”. It’s a beautiful Spring day. [...]

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Elding the Helperly

March 30, 2010

How much rude is 30 seconds worth? I work in midtown Manhattan. Each day, I take an escalator up to street level from a deep subway platform. Standing still, the escalator ride takes about one minute. If you walk the moving steps, the ride will take you about 30 seconds. Today I noticed a woman: [...]

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Getting Past Gadfly

March 10, 2010

One of my heroes, Ralph Nader, is clearly a gadfly. Why would I aspire to be like him? Well, the truth is, I don’t: I aspire to think like him, and to act like him. But to be like him would leave me as the last boy standing at the kickball field after the teams [...]

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Cell Phone Courtesy Signs, Announcements, and Other Ways to Sugar-Coat “Shut-Up!”

February 25, 2010

Hope you don’t take offense from my post title. It’s catchy – post titles are supposed to be catchy, so that the Voyeuristic Google Monster turns its gaze upon your blog and bestows you with Page Rank. Or something like that. I have worked in various customer service positions, in various fields, with various types [...]

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Riding the Large Organization Policy Merry-Go-Round

February 23, 2010

I understand the reasons these things happen. It is hard to provide customer service for huge groups of customers, if you are a large organization. But at a certain point, it seems like the customer always gets on the merry-go-round, where previous conversations get a little forgotten about, or policies get reiterated, even after the [...]

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Phone Blog

February 12, 2010

Blogs are: Self-interested Too much information,  useless, and poorly thought-out And they get distributed to people who don’t care. They are like Twitter, all of the tweets and commentary, all stuck together. All of them. Are like that. It stinks. Except this one. My blog. Ha. So I met my first phone blog today, and [...]

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